Automation that led to 75% decrease in costs
Client
Steel solutions
Services
Model
Product Studio
Challenge
Steel Solutions faced skyrocketing customer service costs due to an outdated order tracking system. With no way for clients to monitor order status independently and all communication relying on fax and phone, the process was prone to frequent human errors and inefficiencies.
Strategy
For Steel Solutions, we modernized an outdated industry by enhancing the user experience without disrupting the core ERP system. Instead of replacing functional tools, we built a bridge connecting various engineering and operational systems. This integration streamlined processes through to operations, such as loading steel for transport, steel order creation, invoicing and customer support.
Design
The design strategy focused on creating an easy-to-use, intuitive interface for a technical audience.
The front-end application was crafted to simplify complex processes, making it easy for users to create and manage steel orders. By prioritizing aesthetics and usability, the design served as a bridge between the technical backend processes and user-facing workflows. The emphasis on visual clarity and streamlined interaction ensured that even highly technical tasks were accessible and efficient for users.
Engineering
The project was powered by a Vue.js front-end application and a Laravel backend, which provided a robust REST API for seamless data exchange.
We integrated Auth0 as the identity provider, enabling a single source of truth for user authentication across the TMS and WMS systems and the new platform. This ensured secure and consistent user management. The development bridged software automation with physical processes, ultimately enabling streamlined operations from digital order creation to machinery handling.
Outcome
A significant reduction in customer service costs due to a high performing digital platform that left nothing to interpretation - eradicating human error.
Metrics
Back office costs
-75%
Orders processed
+12.000
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